FAQ

• Click our online booking site https://bachcounselling.janeapp.com/ and select the counsellor you’d prefer
• Select your therapist, date, and time
• Enter your email or phone number to sign in
• Follow the steps

We understand that many clients would like to receive EMDR treatment. However, your counsellor will first assess your situation and determine the most fitting treatment modality for you. Please let us know your key reason for wanting counselling at this time and our office will match you with a suited counsellor.

Congratuations! You’ve taken the most important step by scheduling your first appointment with your counsellor. Come prepared with questions about counselling, your counsellor’s approach and what you’d like to gain from counselling at this time. Your counsellor will guide you through the first session and let you know if there is anything else they need from you. In your first appointment, you can get a sense of your counsellor, and they’ll ask you several questions to gain insight into your situation. This helps them design the most effective plan to support you in achieving your goals through counselling.

We strongly encourage you to check with your employer and/or your insurance provider to understand what coverage your plan offers. They will inform you which credentials your counsellor must have to be covered by your plan and how much they will cover. Once you know about your coverage, you will be able to make the best decision about how to proceed with no surprises!

We do not provide direct billing. However, you can submit your receipts for reimbursement once you confirm your coverage for counselling.

To avoid bring charged the cancellation fee, please contact the office by email infor@bachcounselling.com and at least 48 hours before your appointment (excluding weekends and holidays). This cancellation fee i the full session fee for the counsellor’s time.

As your appointment time is reserved specifically for you, we require 48 hours’ notice (excluding weekends and holidays) for any changes or cancellations. This allows our therapist’s limited to be made available for clients on the waitlist. Cancellations made within 48 hours with the subject to the full session fee.

Our rates for 50 minute sessions:
Graduate Internship Counsellors: $130
Clinical Counsellors: $140-$180
Couples Counsellors:$170-$310
Strategic Executive Leadership Counselling: $350

We offer counselling to ages 13 years and above.

Many clients prefer virtual counselling for its convenience. Virtual counselling is highly effective, and our counsellors are well-versed in providing support in this format. Once your appointment has been scheduled, you will receive an email with the link to the online session 30 minutes before the appointment.

Please read this article prior to your first appointment: How to prepare for virtual counselling

• Please make sure you join the online session using Google Chrome and not Safari
• If you are doing virtual couples counselling, please forward the email to your partner prior to your session

Your therapist will answer any questions you may have for them and they will ask you about what you are looking to gain from counselling. They will explore with you the goals you’d like to achieve and explore any symptoms, history and background to assist during in your counselling outcomes.

A therapeutic hour is 50mins. A session can also be 80mins or 100mins.

We are reachable by email:

info@bachcounselling.com or

Text/phone call: 604-904-0898

The number of counselling sessions required for your counselling depends on many factors including your needs and goals. This will be discussed with your counsellor and may vary from weeks to several months.

Our counsellors use evidence based therapeutic techniques such as CBT, DBT, Bowen Family Systems, EFT, and EMDR.

Types of counselling we offer:

Individual counselling
Couples counselling
• Separation counselling
Family counselling
Nutritional counselling

We VISA, Mastercard, VISA Debit and Mastercard Debit. Please make sure to call the office 604-904-0898 to add your payment information before your first appointment.

We offer both in office and virtual counselling. Please contact the office by email info@bachcounselling.com or text/phone 604-904-0898 for further details.

Some of the benefits you can gain from counselling include improved self-esteem, effective, techniques for changing behaviours, an enhanced overall mood and sense of well being a reduction in depressed mood, anxiety, and other mental health concerns, as well as stronger, healthier relationships.

Your counsellor will meet with both of you together for the first session followed by individual sessions with each partner before meeting together again. There, the therapist will outline their perspective on how to best move forward in support of your relationship.

We do offer free 10 minute consultation meetings to help you get a sense of the ‘right fit’ for your counselling with us. Following this meeting, our Client Care team will reach out to you to book your sessions with the counsellor or set up a meet & greet with a different one of our counsellors. It’s important to us and key for your success in counselling that you feel good about the counsellor you choose to work with at BCG.

Please contact our office by email at info@bachcounselling.com or by text/phone at 604-904-0898 to schedule a free, 10mins, virtual consultation.

The main difference between therapist, and a psychologist is psychologists have two additonal years of post secondary education. Psychisatrists have medical degrees allowing them prescribe medication.

RCC (Registered Clinical Counsellor) is part of a provincial association, the British Columbia Association of Clinical Counsellors, whereas CCC (Canadian Certified Counsellor) is part of a federal association, the Canadian Counselling and Psychotherapy Association.

The Bach Counselling Group follow the BCACC and CCPA ethical and legal guidelines. This means that the information shared during your counselling session is not shared with anyone unless you’ve given us the written consent. However, if the court orders your files, your counsellor is asked by a judge to appear in court or if there is a possibility harm to self and/or to another person, then the therapist is mandated to report such incidents to the appropriate authorities.

*We will get back to you within 24 hours

Thank you for submitting your form to BCG

Our client care team will get back to you within 24 hours (or a bit more if this is over the weekend.
We look forward to matching you or your loved one with the best counsellor fit.

Our Contact:
Email: info@bachcounselling.como
Tel: 604 904-0998 or Book Now directly to